Refund, Payment, and Discount Policy

Effective date: June 1, 2026
Last updated: September 20, 2026

Maison is a digital product delivered in full the moment you buy it, so all sales are final — with one deliberate exception: a 14-day window in which you can change your mind and get your money back. Here is exactly what you pay, how that window works, where it stops, and how discounts apply.

TL;DR

• All sales are final — except as stated below.
• The exception: 14 days. Within 14 days of purchase, a full refund, no questions asked.
• After 14 days: at our discretion, and in practice only for theme-specific faults we can’t fix.
• Stores with live orders: generally no refund — the Theme has done its job.
• Discounts: apply your code at checkout; we can’t adjust a price after the fact.
• Prices and refunds: US dollars, at the price you actually paid.
• Chargebacks: the license is revoked immediately. Email us first — it’s faster and fairer.

What this policy covers

This policy applies to purchases of the Maison Shopify theme made on themes.tractionify.com.

It does not apply to anything bought elsewhere. If you acquired Maison through any other channel, your rights are whatever that seller granted you, and we are not the merchant of record for that transaction.

Digital goods

Maison is a non-tangible, irrevocable digital good. You receive the complete product — every file — the moment your purchase completes, and there is no way to return it in the sense a physical product is returned. All sales are therefore final, except as expressly stated in this policy.

The exception matters more than the rule, so we will not bury it: for 14 days after you buy, you can have your money back for any reason at all. We would rather refund someone the Theme doesn’t suit than hold their money on a technicality. What we are protecting against with final sale is the narrower case — a theme downloaded, used through a launch, and returned once it has done its work.

Discount codes

• Discount codes must be applied at the time of purchase. We cannot apply a code, or adjust a price, after an order completes.
• Codes we issue are valid only on themes.tractionify.com.
• Codes are non-transferable, may be limited in quantity, and may carry eligibility requirements. One discount per order.
• We may discontinue or change any discount at any time, without notice. This never affects an order already placed.
• If an order is completed using a code that was not valid for it, we may contact you to settle the difference or cancel and refund the order. We will always contact you first.

The exception: your first 14 days

For 14 calendar days after your purchase, you may request a full refund of the price you paid, for any reason. No justification required. We will:

1. Process the refund within five (5) business days to your original payment method.
2. Revoke your Maison license — your storefront will display a revocation notice and you will lose access to updates.
3. Ask you to remove the Theme from your store.

The 14-day window applies regardless of whether you have downloaded the Theme, installed it, or activated your license.

After 14 days

Once the window closes, final sale applies and refunds are at our discretion. We will normally still refund if:

• There is a reproducible, theme-specific bug we cannot fix in a reasonable timeframe.
• The Theme is materially different from what is described on themes.tractionify.com or the live demo.
• A circumstance outside both parties’ reasonable control prevents you from using the Theme.

We will not refund once the window has closed when:

• You changed your mind, picked a different theme, or no longer need an online store.
• The issue is with Shopify itself, with a third-party app you installed, or with code you modified.
• You want customizations that fall outside the Theme’s documented functionality.

Stores with live orders

Once your store has processed customer orders against the Theme, the Theme has done its job and refunds are generally not available. This protects against the “buy → use during launch → refund” pattern that makes selling digital goods unsustainable.

If you have processed orders but believe a refund is warranted, email us with the details. We read every request.

Multi-store purchases

If you bought multiple licenses, each license is refundable independently within its own 14-day window from its own purchase date. Refunding one license does not affect the others.

How refunds are calculated

Refunds are issued in US dollars, at the price you actually paid at the time of the transaction — after any discount you used, and regardless of any later price change or promotion. A price drop after your purchase does not entitle you to the difference, and a price rise does not increase your refund.

The refund returns to your original payment method. We cannot redirect it to a different card, account, or person.

What a refund does to your license

When a refund is issued, the license bought with that payment is void. You must delete every copy of the Theme from every Shopify store it reaches — published, unpublished, development, and backup copies alike.

Your storefront displays a revocation notice while a voided license is still installed, so a refunded copy left running is visible to your customers.

Payment methods and clearing times

Some payment methods in some countries take additional time to clear, and your license and download are released only once payment has cleared. A major credit or debit card is the fastest route. Bank transfers and electronic checks can add days before your license email arrives.

Failed payments and accidental purchases

If your payment failed and you were charged anyway, or if you purchased the wrong product, email us immediately and we will resolve it without counting it against any refund window.

Chargebacks and disputes

If you have a problem, email us first. We can almost certainly resolve it faster and more fairly than a bank dispute.

If you initiate a chargeback or dispute with your payment provider:

1. Your license is automatically revoked as soon as we receive the dispute notification. A revocation notice appears on your storefront.
2. You must delete every copy of the Theme, in development or production, for as long as the dispute stands.
3. We will respond to the dispute with evidence of purchase, license activation, download access, and these policies.
4. If your dispute is upheld, the license remains revoked.
5. If we win the dispute, your license is automatically reinstated and the revocation notice clears within minutes of your next page view. We reserve the right to recover the costs the dispute imposed on us before reinstating.

Chargebacks cost both parties money and time. Email support@tractionify.com before contacting your bank — most issues are resolved within a day.

Our right to end a license

We may revoke any license at our discretion, at any time, on refunding the full purchase price paid for it. If we do, the Theme must come off your store and every electronic copy — including non-production copies and backups — must be destroyed.

This exists for situations we cannot foresee and do not expect to use. It is not a route around the rest of this policy: it always costs us the full purchase price.

Currency, international fees, and taxes

All prices are denominated in US dollars.

If your card or account is domiciled outside the United States, your issuer may add foreign-transaction or currency-conversion fees. Those fees are set by your issuer, are not paid to us, and we cannot refund or credit them. A refund returns the US dollar amount you paid; what that converts to in your currency depends on your issuer’s rate on the day.

Prices exclude sales tax, VAT, and GST. Where we are required to collect such a tax, it is shown and added at checkout before you pay, and what we collect is remitted to the relevant authority; it comes back with a refunded purchase. Where we are not required to collect it, any tax your own jurisdiction places on the purchase is yours to account for.

Subscriptions

Maison is a one-time purchase. Updates are included for the life of the product, as set out in the License Agreement. There is no recurring fee, no renewal, and nothing to cancel.

How to request a refund

Email support@tractionify.com with:

1. Your purchase email address (the one Stripe charged)
2. Your license key (MAISON-XXXX-XXXX-XXXX-XXXX)
3. A brief reason — required for our records but not a hurdle

We acknowledge within one (1) business day and process the refund within five (5) business days. The refund will return to your original payment method; processing time on your end depends on your bank or card issuer (typically 5-10 additional business days).

Changes to this Policy

We may revise this Policy. Changes apply only to purchases made after the change is published. The current version is always available on this page; the “Last updated” date at the top reflects the most recent change.

Contact

support@tractionify.com

Neu Holdings Inc. (d/b/a Tractionify) 131 Continental Drive, Suite 305, Newark, Delaware 19702, USA